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About the PPG (Patient Participation Group)
Launceston Patient Participation Group is made up of individuals and representatives of community groups – all volunteers and registered patients of the Medical Centre.
Our aim
The group’s main aim is to provide two-way communication between Launceston Medical Centre and those who use the Centre. In order to help staff provide the best care and patients to make best use of the services.
We support the Medical Centre in its efforts to provide the best possible service by:
Informing Patients – through the media and at community events – about Medical Centre plans.
Encouraging feedback – from Patients about the Medical Centre plans.
Discussing Patient suggestions – with Medical Centre staff and telling the Patients what actions are taken.
Bringing Patient queries – (not those related to personal medical treatment) to the Medical Centre staff.
Acting as volunteers – on occasions when the Medical Centre might need additional helpers (e.g. flu clinics).
Useful Contacts
Joan Heaton – Vice Chair/Secretary
I have a special interest in holistic health and well-being and my purpose is to align my skills in that area with membership of the organisations below.
Diploma in Therapeutic Counselling MBACP – member of the British Association of Counselling and Psychotherapy
PPG member since 2017, Chair from 2018 to 2022, Vice Chair from 2022 to present
Cornwall and Isles of Scilly ICB – Lay Member for N&E Cornwall ICA (Integrated Care Area) 2020 to present
CAP (Citizen’s Advisory Panel) NHS Kernow from 2017 to 2023
Cornwall and Isles of Scilly ICB (Integrated Care Board) Engagement Strategy Development Group 2023 to present
Launceston Town Councillor and St Stephen by Launceston Rural Parish Council (Chair)
Chair of Governors at St Stephen’s Community Academy (with ARB Unit on site)
Paul Ford – Chair
Born in Chelsea, I have been gradually moving west, arriving in Cornwall with my wife in 2013. I trained as an engineer but changed careers into sales and have worked in the security sector, initially, with government, police and defence agencies internationally, finally moving to the retail sector and running our own business.
Since retiring I have developed a keen interest in the health sector and have learnt much about how the NHS operates, and it must be said, I am STILL learning!
PPG Member since 2017, Chair from 2022 to present, Vice Chair from 2021 to 2022.
Chair of Trewen Parish Meeting since 2021 to present.
Governor with Cornwall Partnership NHS Foundation Trust 2017 – 2023
Groundcrew Volunteer with Cornwall Air Ambulance Trust since 2014